+7 (499) 702-57-00
RU
Menu
Case studies

Delivery that moved a business metric

Selected programmes across retail execution, sales teams, mystery shopping, activations, reputation management and recruitment.

National loyalty campaign

Lenta

Project delivered by First Workforce Operator

927team members
Objective

Replace loyalty cards across a national retail network.

What we did

Recruited and trained the team, produced uniforms and coordinated logistics across 51 cities.

Outcome

More than 700,000 customer consultations and 650,000 registrations.

Retail execution

Royal Canin

Project delivered by First Workforce Operator

98%visit completion
Objective

Improve product availability and display compliance.

What we did

Built a scheduled merchandising operation with photo evidence and exception management.

Outcome

Consistent execution and reliable store-level visibility.

Retail sales team

Acer

Project delivered by First Workforce Operator

300+locations
Objective

Build a scalable team of trained product advisers.

What we did

Managed recruitment, product training, rotas, motivation and sales reporting.

Outcome

One national sales standard with measurable field performance.

Brand activation

Milka

Project delivered by First Workforce Operator

+50%sales on activation days
Objective

Deliver a tightly controlled sampling campaign.

What we did

Recruited the team, managed product and stand logistics, and provided live check-in and photo reporting.

Outcome

Campaign standards were met across every participating location.

Review management

Braun · Oral-B

Project delivered by First Workforce Operator

+30%marketplace sales
Objective

Support customers and strengthen online reputation.

What we did

Managed reviews, customer questions, product listings and competitor monitoring.

Outcome

Stronger loyalty and a measurable increase in marketplace sales.

Recruitment

ORAS

Project delivered by First Workforce Operator

+135%turnover growth
Objective

Build a high-performing retail sales team.

What we did

Designed the role profile, selection process and start-date support.

Outcome

The new team enabled sales expansion and strong turnover growth.

A practical next step

Tell us what the operation needs to achieve

We will challenge the assumptions, define the delivery model and return with an indicative scope and budget.

Start with the brief

Let’s shape the right operating model

Share your goal, locations, scale and timing. We will recommend an approach and prepare an indicative budget.

Selected serviceManaged Workforce Operations

We usually respond within one business day.
Estimate your cost →