Plan
Demand by location, role and shift.
RU→The operating partner for businesses where people drive performance
Since 2008, First Workforce Operator has helped large, multi-site organisations keep stores, warehouses, production sites and service locations running across Russia.
2008founded
40+regions
21service lines
24/7operational coordination
Our role
Manage business continuity,not just headcount
We work where an unfilled shift immediately becomes lost output, lost revenue or a poorer customer experience.
First Workforce Operator takes ownership of a managed operating system — from demand planning and deployment to performance control, rapid cover and reporting.
Deploy
Recruitment, reserve pools, attendance and cover.
Control
Execution, quality and exceptions at every location.
Own
Agreed service levels and transparent reporting.
What clients gain
Control you can take to the board
For a large organisation, workforce supply is not the outcome. Operational predictability, clear accountability and measurable performance are.
Continuity
Demand plans, reserve pools and replacement rules protect daily operations.
Visibility
See attendance, exceptions, corrective action and agreed KPIs.
One accountable partner
One team owns delivery, escalation, records and performance.
National scale
Deploy one operating standard across regions without losing control or quality.
Our foundation
What guides every decision
Our mission, goals and principles translate directly into the way we work with clients, teams and operational performance.
Keep our clients’ operations working reliably.
Reduce operational risk, maintain the required workforce capacity and create the conditions for confident growth.
Make workforce delivery predictable.
- deliver agreed attendance and work completion levels;
- reduce losses caused by absence, attrition and errors;
- scale one operating standard across cities and national programmes.
Honest decisions. Transparent performance.
Honesty We do not promise an outcome without calculating the resources, timing and risks.
Transparency Clients can see attendance, exceptions, actions and performance.
Accountability A named team owns the outcome from mobilisation onwards.
Respect Clear conditions, training and accurate pay build stable teams.
First Workforce Operator expertise
Twenty-one capabilities aligned around one outcome: uninterrupted operations
We combine the capabilities developed since 2008 into one operating model. Clients can commission a focused service or place the complete workforce cycle under agreed service levels.
Demand planning, recruitment, attendance, reserve cover, timesheets, payroll inputs and workforce records.
Availability, displays, pricing, POS materials, store audits and structured photographic evidence.
Product advisers, brand ambassadors, training, incentives and end-to-end campaign delivery.
High-volume, specialist and technology recruitment with funnel management and start-date support.
Mystery shopping, standards monitoring, field data and practical management recommendations.
Attendance, rotas, tasks, photographic evidence and project performance in one digital operating view.
A practical next step
Tell us what the operation needs to achieve
We will challenge the assumptions, define the delivery model and return with an indicative scope and budget.